bzzzfans offers returns and exchanges on eligible merchandise initiated within 14 days from the date of delivery, in accordance with European consumer regulations.

A $9 handling fee (USD) will be deducted from all refunds.

There is no handling fee for exchanges on full-priced merchandise.

Sale Items

• Items marked Credit / Exchange are eligible for store credit or exchange only.
• Items marked FINAL SALE are not eligible for return or exchange under any circumstances. No exceptions.

Discount Codes

Using welcome discount codes or specific one-time promotional codes does not affect return eligibility.

If you experience any issues when returning an order placed with a welcome or promotional code, please contact Customer Service at
[email protected].

Retailer Purchases

Merchandise purchased through third-party retailers must be returned directly to the original retailer and is not eligible for return through bzzzfans.

Return Conditions

• Unworn and unwashed
• Undamaged and unused
• Returned with all original tags attached

Upon receipt of returned goods, bzzzfans reserves the right to refuse a refund if the merchandise does not meet the return policy requirements.

MODIFIED RETURN POLICY

Customers who return merchandise totaling more than $7,500 (USD) within a 12-month period may be subject to a modified return policy.

If applicable, you will be notified directly by our team.

HOW TO RETURN OR EXCHANGE YOUR ORDER

1. Start your return or exchange request and indicate the reason for return.
2. Securely pack your item(s) before shipment.
3. A $9 handling fee (USD) will be deducted from refunds.
   
   Exchanges on full-priced merchandise are exempt from this fee.
   
4. Drop off your package with a local carrier of your choice.

Please allow 7–10 business days from the date we receive your return for your refund or online store credit to be processed.

Returns Without a Prepaid Label

If you choose to return your order without using a provided return label, you may do so at your